FAQ

Welcome to the Premier Man Store FAQ page. We’ve compiled answers to common questions about our premium menswear, delivery, returns, and more. Should you need further assistance, our customer service team is always here to help.

Product Information

What types of products does Premier Man Store offer?

We specialise in sophisticated menswear, including blazers, chinos, Christmas jumpers, coats, jackets, fleeces, jeans, and seasonal items like Advent calendars. Our collections focus on timeless style, quality craftsmanship, and versatility for the modern gentleman.

Are your products made from high-quality materials?

Absolutely. We curate our collections to ensure every item, from Ted Baker blazers to Berghaus fleeces, meets our standards for premium materials and durability. Each piece is designed to elevate your wardrobe with sophistication and substance.

Ordering and Account

How do I place an order?

Simply browse our website, select your items, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. We accept Visa, MasterCard, JCB, and PayPal for a secure and seamless experience.

Do I need to create an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster future purchases. It’s designed for your convenience, reflecting our commitment to a sophisticated shopping journey.

Shipping and Delivery

What are your shipping options?

We offer two main methods:
– Standard Shipping: Costs £12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available on orders over £50 via EMS, with delivery in 15-25 days after dispatch.
Both options ensure reliable service, though we currently exclude some remote areas and parts of Asia due to logistics.

How long does order processing take?

We take 1-2 days to process your order, ensuring every item is meticulously checked for quality before dispatch. You’ll receive a confirmation email with tracking details once it ships, so you can monitor its journey.

Do you ship internationally?

Yes, we deliver worldwide to discerning customers, except for certain remote regions and parts of Asia. If you’re unsure about your location, contact us for clarification.

Returns and Refunds

What is your returns policy?

We offer a hassle-free returns policy within 15 days of receipt. If your purchase doesn’t meet expectations, please visit our Returns page or email us at [email protected] for assistance. Your satisfaction is our priority.

How do I initiate a return?

Contact our customer service team with your order details, and we’ll guide you through the process. We aim to make returns straightforward, reflecting our dedication to quality and your peace of mind.

Payment and Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, ensuring your financial information is protected while you shop for premium menswear.

Is my payment information safe?

Yes, we use industry-standard encryption and partner with trusted payment providers to safeguard your data. Shop with confidence, knowing your details are secure.

Contact and Support

How can I contact customer service?

For any queries, email us at [email protected]. We’re here to assist with product questions, delivery updates, or returns, ensuring a seamless experience from start to finish.

Where is Premier Man Store based?

Our address is 18 Beechwood Ave, Londonderry, GB CH5A 6IG. As a global brand, we’re dedicated to bringing sophisticated menswear to gentlemen everywhere.

Thank you for trusting Premier Man Store to elevate your wardrobe. For more details, explore our website or reach out—we’re committed to delivering style and substance with every order.