Ensuring Your Complete Satisfaction with Every Premier Man Purchase
At Premier Man Store, we understand that true sophistication extends beyond the quality of our curated collections to the excellence of our customer service. Just as we meticulously select each blazer, chino, and premium outerwear piece, we approach your satisfaction with the same unwavering commitment to excellence.
Our Returns & Exchanges Commitment
We stand behind the quality and craftsmanship of every item in our collection. If your purchase doesn’t meet your expectations, we’re here to ensure the resolution process reflects the refined experience you deserve.
Return & Exchange Eligibility
- Return Window: 15 days from the date of delivery
- Condition Requirement: Items must be unworn, unwashed, and in original condition with all tags attached
- Original Packaging: All items must be returned in their original packaging
- Proof of Purchase: Original receipt or order confirmation required
The Returns Process: A Refined Experience
Step 1: Initiate Your Return Request
Begin by completing our Returns & Exchanges Request Form below and emailing it to our customer service team. Our dedicated specialists will review your request within 24-48 hours.
Step 2: Receive Your Return Authorization
Once approved, you’ll receive a Return Authorization Number and detailed shipping instructions. This ensures your return is processed efficiently upon arrival at our facility.
Step 3: Prepare Your Package
Carefully pack your items following our packaging guidelines to ensure they arrive in perfect condition. Include the completed returns form inside your package.
Step 4: Ship Your Return
Use the provided shipping label or your preferred carrier. We recommend using a trackable shipping service for your peace of mind.
Refund Processing & Timelines
Refund Processing
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Processing: Exchanges are processed immediately upon receipt of returned items
Non-Returnable Items
To maintain the highest standards of quality and hygiene, the following items cannot be returned or exchanged:
- Christmas Jumpers & Seasonal Items: Due to their time-sensitive nature and to ensure freshness for each holiday season
- Home & Garden Products: Items that have been unsealed or used cannot be returned for hygiene reasons
- Personalized or Custom Items: Made specifically to your requirements
- Items without Original Tags or Packaging
- Products showing signs of wear or use
International Returns
As we serve a global clientele (excluding Asia and select remote regions), international returns follow the same refined process. Please note that return shipping costs for international orders are the responsibility of the customer, and customs duties cannot be refunded.
Returns & Exchanges Request Form
EMAIL SUBJECT: Returns Request – Order #[Your Order Number]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Contact Number: [Your Phone Number]
Return Details:
Item(s) to Return: [Product Name(s) and SKU(s)]
Quantity: [Number of Items]
Reason for Return: [Please select: Size Issue / Quality Concern / Wrong Item Received / Change of Mind]
Preferred Resolution: [Refund / Exchange for Size: / Exchange for Item: ]
Additional Comments:
[Any additional information or special requests]Need Assistance?
Our customer service team is dedicated to providing the same exceptional attention to detail that defines our menswear collections. Contact us for any returns-related inquiries:
Email: [email protected]
Address: 18 Beechwood Ave, Londonderry, GB CH5A 6IG
Response Time: Within 24-48 hours during business days
At Premier Man Store, we believe that exceptional service is the foundation of a sophisticated shopping experience. Your satisfaction is our priority, and we’re committed to ensuring every interaction with our brand reflects the quality and refinement of our curated collections.
Thank you for choosing Premier Man Store – where exceptional style meets unparalleled service.