Ensuring a Refined Shopping Experience with Premier Man Store

Shipping Information

Order Processing

At Premier Man Store, we understand that timely delivery is an essential component of luxury shopping. All orders are processed within 1-2 business days from the date of purchase, ensuring your carefully selected items are prepared with the attention to detail they deserve.

Shipping Methods & Timeframes

We offer two refined shipping options to accommodate our global clientele (excluding Asia and select remote regions):

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Features: Trackable service with comprehensive delivery updates

Free Shipping

  • Availability: Orders over £50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Note: While this service provides excellent value, tracking capabilities may be limited

International Shipping

We proudly serve sophisticated gentlemen worldwide, though please note we currently cannot ship to Asia and select remote regions. International customers may be subject to customs duties and import taxes, which are the responsibility of the recipient and are not included in the item price or shipping cost.

Returns & Exchanges Policy

Our Commitment to Your Satisfaction

Just as we meticulously curate our collections of blazers, chinos, and premium outerwear, we approach your complete satisfaction with the same unwavering commitment to excellence. If your purchase doesn’t meet your expectations, we ensure the resolution process reflects the refined experience you deserve.

Return & Exchange Eligibility

  • Return Window: 15 days from the date of delivery
  • Condition Requirement: Items must be unworn, unwashed, and in original condition with all tags attached
  • Original Packaging: All items must be returned in their original packaging
  • Proof of Purchase: Original receipt or order confirmation required

The Returns Process: A Refined Experience

Step 1: Initiate Your Return Request

Begin by completing our Returns & Exchanges Request Form and emailing it to our customer service team. Our dedicated specialists will review your request within 24-48 hours.

Step 2: Receive Your Return Authorization

Once approved, you’ll receive a Return Authorization Number and detailed shipping instructions. This ensures your return is processed efficiently upon arrival at our facility.

Step 3: Prepare Your Package

Carefully pack your items following our packaging guidelines to ensure they arrive in perfect condition. Include the completed returns form inside your package.

Step 4: Ship Your Return

Use the provided shipping label or your preferred carrier. We recommend using a trackable shipping service for your peace of mind.

Refund Processing & Timelines

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Processing: Exchanges are processed immediately upon receipt of returned items

Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following items cannot be returned or exchanged:

  • Christmas Jumpers & Seasonal Items: Due to their time-sensitive nature and to ensure freshness for each holiday season
  • Home & Garden Products: Items that have been unsealed or used cannot be returned for hygiene reasons
  • Personalized or Custom Items: Made specifically to your requirements
  • Items without Original Tags or Packaging
  • Products showing signs of wear or use

International Returns

International returns follow the same refined process as domestic returns. Please note that return shipping costs for international orders are the responsibility of the customer, and customs duties cannot be refunded.

Need Assistance?

Our customer service team is dedicated to providing the same exceptional attention to detail that defines our menswear collections. Contact us for any shipping or returns-related inquiries:

  • Email: [email protected]
  • Address: 18 Beechwood Ave, Londonderry, GB CH5A 6IG
  • Response Time: Within 24-48 hours during business days

At Premier Man Store, we believe that exceptional service is the foundation of a sophisticated shopping experience. Your satisfaction is our priority, and we’re committed to ensuring every interaction with our brand reflects the quality and refinement of our curated collections.

Thank you for choosing Premier Man Store – where exceptional style meets unparalleled service.